Shipping Policy
At Olu’s Organics, we aim to deliver your orders quickly and reliably. Here’s everything you need to know about our shipping options, delivery times, and policies regarding responsibility for your parcel.
Shipping Options and Rates
Standard Shipping
- Royal Mail: £3.50 (3–5 working days)
- Evri: £3.50 (3–5 working days)
Next Day Delivery
- Evri: £5.00
Shipping costs are calculated per order, regardless of the number of items.
Order Processing Time
Orders are processed within one business day after they are placed. Orders received on weekends or public holidays will be processed the following business day. While we do our best to process and dispatch orders quickly, delivery times are estimates and may vary due to circumstances beyond our control.
Responsibility for Your Parcel
Once your parcel has been handed over to the delivery company (Evri or Royal Mail), responsibility for the package is transferred to the courier. From that point onward, the delivery company is responsible for ensuring the safe and timely delivery of your order.
In the rare event of a delay, loss, or damage during transit, we recommend contacting the relevant delivery company directly. However, we are here to help—please reach out to us at ‘olusorganics@gmail.com’ if you encounter any issues, and we’ll work with the courier to resolve the matter as quickly as possible.
Delivery Area
Returns and Refunds
- Returns: We do not accept returns, so please ensure you carefully review your order before checkout.
- Refunds: Refunds will only be processed for valid reasons, such as:
- Items damaged during transit
- Incorrect items received
- Faulty products
To request a refund, please contact us at ‘olusorganics@gmail.com’ within 7 days working days of receiving your order. You may be asked to provide proof, such as photographs, to support your claim.
We are committed to providing excellent service and ensuring your shopping experience with us is seamless. If you have any questions or concerns, don’t hesitate to reach out to our team though our email olusorganics@gmail.com or our social media accounts @olusorganics.
Thank you for shopping with Olu’s Organics!